Google for HVAC technicians, and you’ll find plenty of results. But not all technicians are created alike. One thing’s for sure: You definitely don’t want to entrust your expensive HVAC system to the cheapest person you can find on Craigslist.
Here’s how to vet a potential HVAC repair company – and make sure you’re in good hands.
1. Make sure they’re licensed and bonded
Each state has its own requirements regarding HVAC licensing, bonding, and insurance. Before moving forward with a company, confirm that they meet all of your state’s requirements, and that they’re current on their license. At Shaw, all of our technicians are proudly NATE-certified (North American Technician Excellence). We’re also licensed and bonded for residential and commercial work in the state of Virginia.
2. Get a referral or check references
Take the unknown out of finding an HVAC repair company by asking a friend or colleague for a referral. Confirm that the company was able to provide the services on time and on budget – and that they’re knowledgeable about the system or issues you’re dealing with. Most of Shaw’s business comes through referrals, and we’re proud of it. Just check out our Google reviews! However, if you do find a company online or in a directory, be sure to check their references and reviews. You want to know that they can complete your job on time and in budget.
3. Make sure they can do the work
Not every HVAC repair company handles every type of system or issue. When choosing your HVAC technicians, let them know what kind of system you have, what kind of problem you’re dealing with, and what type of work you need done. You’ll quickly learn whether they’re able to help out – and you’ll be able to weed out the generalists who dabble in HVAC on the side, or those who only work on specific systems. At Shaw, our team is trained in both commercial and residential maintenance, repair and installations across a wide variety of systems, meaning that we can handle whatever challenge you’re facing.
4. Ask for an estimate or proposal
Some jobs are simple enough that you can get a quick quote over the phone. Others might require a technician to come by your house to gauge the scope of work. Protect yourself by obtaining multiple quotes or, in the case of those bigger jobs, asking for a detailed proposal. This will help you determine whether you’re being billed fairly – and whether the company can get your job done on time. At Shaw we’re all about long-term relationships and customer satisfaction, and fair billing and clear proposals are part of that. One thing to remember: the cheapest option isn’t always the best one. If a quote feels too good to be true, it probably is.
5. Look for a personal touch
Your relationship with your HVAC technician is typically ongoing – after all, a well-maintained system will last for years and years! When choosing your HVAC repair company, look for one that truly cares about their customers. As a family-owned and operated business with more than 100 years of combined experience, Shaw knows the value of building ongoing relationships with customers — it’s what makes us different. Our customers matter to us, and we’re always glad to be invited back time and time again.
6. Same-day service availability
It’s often frustrating when your AC isn’t working as it should in the summer months and your home is uncomfortable for you and your family. Finding a HVAC company that can come out the same day can be a challenge especially in the busy season. Something that makes Shaw Services different is our same-day service capabilities. Our local Northern Virginia clients know that our company has always been dedicated to exceeding expectations. We understand that when you’re unit stops functioning properly, it negatively impacts your daily operations. Our team can come to you location for prompt and professional service from a highly-experienced technician.
Choosing the perfect HVAC repair company can add years to your HVAC system’s life. If you’re in search of a qualified, professional, experienced HVAC repair company with a personal touch, contact Shaw Services using the form below today.